To fully complement our middle and back office service offerings, ix Partners offers our clients technology outsourcing solutions that include both management and implementation services. From planning and deploying a help desk to full applications implementations, our staff draws on its extensive knowledge and solutions experience to minimize client risk in its technology investments.

Consistent with our approach to operations outsourcing, ix Partners will assume a client's existing systems staff and augment that team with both in-house and third party technology professionals to insure a broad breath of technology coverage for the client's high availability production setting.

Our team of technology professionals has extensive experience managing the systems and technical processes that support all functional areas of the global asset management firm:

• Server infrastructure across all critical systems




• Networking infrastructure




• Telecommunications




• Software support and application management




• Help desk

At the cornerstone of our support model rests a fully staffed help desk which server as the hub for all technology support issues. Our help desk design insures that all matters related to systems are received, logged, tracked, and closed in a timely manner. In this way, we are able to monitor our own performed at the call level and provide detailed reporting to our clients.

Our breath of experience includes server operating systems (Sun, Microsoft), third party databases (Oracle, MS SQL Server, Sybase, Informix), desktop applications (full MS suite), middleware (TIBCO), telecom and networking infrastructures (Cisco), contact management systems, reporting tools, etc. In addition, we have our own professional team of software engineers [see Application Development], who are available to design and develop custom solutions to meet the specific requirements individual clients.